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Tidio

Tidio

freemium

AI customer service agent and support software for teams and customers

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Mobile App
AI Customer SupportAI ChatbotAI Automation
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About Tidio

Tidio is a complete customer service platform combining an AI agent (Lyro), help desk, live chat, and automation flows. The platform enables businesses to scale customer support without sacrificing quality, with Lyro AI handling up to 67% of conversations reliably and human-like responses in your brand voice. It's designed for teams that refuse to replace human agents with robots, instead focusing on automating repetitive tasks while empowering support teams.

Key Features

  • Lyro AI Agent with brand voice alignment
  • Help Desk with workflow organization
  • Live Chat with proactive engagement
  • Flows for lead capture and automation
  • 120+ integrations
  • Context understanding and complex case handling
  • Real-time scalability
  • Task automation and smart suggestions

Use Cases

Customer service automationLead capture and qualificationSales support via chatHelp desk ticket managementProactive customer engagementSupport resolution at scale

Best For

E-commerce businessesSaaS companiesService-based teamsReal estate businessesSMBsTeams prioritizing customer experience

Integrations

120+ integrationsShopifyWordPressSquarespaceMagentoInstagramFacebook MessengerWhatsApp

Supported Languages

English

Pros & Cons

Pros
  • Highest resolution rate in industry (67%)
  • AI agent trained on verified data for reliability
  • Human-like responses with brand voice alignment
  • Automates 90% of repetitive tasks
  • No replacement of human agents - augments team capabilities
  • Money-back guarantee if resolution rate doesn't reach 50%
Cons
  • Most AI agents may overpromise and underdeliver (market positioning claim)
  • Requires integration setup for full customization
  • Complex implementation may need professional services

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Details

Pricing
freemium
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Available On

Web AppiOSAndroidWindowsMac

Platform Support

Mobile App

Support

  • Email Support
  • Live Chat
  • Documentation
  • Video Tutorials
  • Help Center

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