Zendesk

Name: Zendesk
Author: Zendesk

freemium

AI-first customer service platform for faster, higher quality resolutions

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AI Customer Support AI Chatbot AI Agents

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About Zendesk

Zendesk is an AI-first service platform that delivers faster, higher quality resolutions with AI agents that continuously improve every resolution. It provides customer service, employee service, contact center, AI agents, and copilot features across all channels, trusted by 100,000+ companies worldwide.

Key Features

AI Agents for autonomous issue resolution
Zendesk AI Copilot assistant
Customer service ticketing and management
Employee service platform
Contact center with AI-powered resolutions
Quality assurance with automatic scoring
Workforce management with AI-powered scheduling
Knowledge base integration
Messaging and live chat
IT service management
Voice call management with AI
Marketplace with 1,800+ integrations

Use Cases

Customer service management across all channelsEmployee service and IT supportAI-powered contact center operationsAutonomous issue resolution with AI agentsKnowledge base-powered resolutionsWorkforce scheduling and managementVoice call management and analytics

Best For

StartupsRetail businessesFinancial servicesTechnology companiesGovernment agenciesMedia and entertainmentEducation institutionsManufacturingHealthcare providersTelecommunications

Integrations

1,800+ apps and partners available in marketplace

Supported Languages

English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)